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10021 Dorsch J.J. and Yasin M.M. A framework for benchmarking in the public sector : literature review and directions for future research. In The international journal of public sector management, Vol. 11, no. 2/3 (1998), p. 91-115. (Labordoc 304118) Dorsch J.J. and Yasin M.M. A framework for benchmarking in the public sector : literature review and directions for future research. In The international journal of public sector management, Vol. 11, no. 2/3 (1998), p. 91-115. (Labordoc 304118) Dorsch J.J. and Yasin M.M. A framework for benchmarking in the public sector: literature review and directions for future research. In The international journal of public sector management, Vol. 11, no. 2/3 (1998), p. 91-115. (Labordoc 304118) 2019-10-09T16:02:13.295Z A continuous, systematic process for evaluating the products, services, and work processes of organizations that are recognized as representing best practices for the purpose of organizational improvement. Processus continu et systématique d'évaluation des produits, services et pratiques d'une organisation qui sont reconnus comme des meilleures pratiques en matière d'amélioration organisationnelle. Proceso continuo y sistemático de evaluación de productos, servicios y procesos de trabajo de organizaciones reconocidas por representar las mejores prácticas encaminadas al mejoramiento institucional. 2019-12-16T14:02:13.978Z benchmarking benchmarking évaluation comparative évaluation comparative evaluación comparativa evaluación comparativa